24/7 Customer Service
We are always open, we have staff working from our head office 24 hours a day, 365 days a year.
- Our out of hours staff are both qualified collectors and customer service professionals who understand both on-site testing and administration of testing programs.
- On the rare occasion that our out of hours support are unable to assist, these staff have access to senior experts who are able to provide on-call support.
- In addition, our clients have the benefit of emergency staff anywhere in Australia at any time. Our out of hours staff will work with our local collection staff to respond to your needs as soon as possible.
We are normally able to have staff on your premises for an emergency test within a very short period of your request.
Laboratory Confirmation Testing
Laboratory confirmation testing for drugs can be a complex task to manage on your own. We take the hassle out of the process by ensuring that your samples are prepared properly, handled with expert chain of custody, analysed promptly and final laboratory reports issued as quickly as possible without compromising quality.
We also have an expert review service available to help you understand the laboratory results (and we’ll interpret them for you).